Happy but not so happy. Receiving my order was a bit of a nightmare. I had about 5 things missing. And they would send me the replacements but sometimes forgetting twice some items. So it took forever to get the garden assembled and finally working. Customer service did send me what ever I needed. I was extremely confused on how to grow the seeds, work the garden and clean it. I think those instructions could be WAY better and more user friendly.

Easy ordering from phone The app on my phone to order was easy to use. A wide variety of products available. I purchased seedlings of salad, tomato and pepper. Check out was easy process and first class delivery would happen in 2 -3 days. The whole process completed in 7 minutes- loved the online shopping experience- added bonus 15% Black Friday sale!

Fabulous start Fabulous start! Quick delivery, easy set up with great instructions, well organized packaging, and now eagerly awaiting seedlings to emerge out of the little pods in the nursery. Couldn't be happier with this family garden so far!

I've purchased 3 rise gardens and a ton… I've purchased 3 rise gardens and a ton of seed pods within a two week period. Other than the gardens themselves being a bit pricy, I am very pleased with the overall experience. Everything shipped faster than anticipated. Everything works as expected. Some of the documentation has minor grammatical errors which can cause confusion for a newbie gardener like myself but I am thankful that they include documents with tips and guidance. I've personally worked for many start-ups and I am really surprised by the level of detail wether it's user guides, barcodes for easy setup or the graphics which are unique to each set of seeds/pods. So far I really like RG as a brand. From an NPS perspective I would definitely be a promoter (so far)

Awful experience Awful experience, very similar to what I read below. Paid for 3 tier garden, only 2 boxes showed up. They were initially very responsive over customer service, but have since stopped responding. They were supposed to ship a replacement box, but have not and stopped responding. Will be purchasing from another company