Aubrey at Thunder Laser USA Aubrey at Thunder Laser USA. She is awesome Helped me get the accessories I needed for my new Bolt laser. Everyone I dealt with at Thunder was amazing,, from the Sales team to Aubrey in admin. Thank you so much for a customer friendly experience. The Thunder Bolt Laser we purchased has been amazing, well built and have had no issues at all. This is definitely the right machine for our growing business. We may need to add another.

I just bought my second machine… I bought a thunder laser 5 years ago and their amazing customer service is the reason I just bought another machine today. Special shout out to Chris and Brain on the service side who are always fantastic and Rhonda in sales.

Very responsive and provided excellent… Very responsive and provided excellent instructions to troubleshoot my issue. Great customer service.

Exceptional Customer Care Huge shout out to Brian and Chris for their incredible help on Saturday - a day when Tech Support isn’t even officially open. I hit my autofocus probe on the honeycomb tray while trying to engrave an oversized round. Sent a note after trying to fix it for a while and Brian responded in 10 minutes - asking for pictures. He then told me he could help and to stay tuned for a video he was going to upload for me to watch to get the laser head reattached to the gantry. Video was super helpful - fixed that but then the machine was grinding at the origin and seemed to be an end limit switch issue. Chris then chimed in and told me it was very likely the little black L shaped piece and to readjust - another video helped me unscrew and adjust it. First major problem I’ve had with this machine of my own doing and so grateful for the amazing help I received. Don't hesitate to buy this machine and work with this company.

Excellent Quality and Customer Service Incredible customer service! Huge thanks to Chris Myers (Had some minor damage to laser from the shipping company and he got me replacement parts within 3 days. He also checked in afterwards to make sure everything worked out), Liza Johnson (was very quick to get quotes put together for me), Aubrey Gilbreath (Helped me through the entire purchasing process), Grant Burrage and Eric Munoz (I had a lot of questions about the laser and they both took the time to give me excellent information and advice). I just got my Thunder Nova 51 and couldn't be happier with the machine. I would strongly recommend buying from Thunder for the excellent quality and customer service