Our laser cutter was down, Thunder Laser USA helped! Thunder Laser USA is responsive, fair, and extremely helpful. The company i work for was having problems with our laser cutter. Brian B. was incredibly helpful in diagnosing the problem. I then bought a part but ran into a problem on my end with shipping. Despite that Aubrey G. went above and beyond to make sure we could get our Laser Cutter back up and running quickly. Highly recommend them, they definitely earned 5 stars.

Changing manufacturers to Thunder Laser! I'm so grateful for Eric as he listened to me rant about my current laser manufacturer and all the issues I have had with their machine. He offered me two solutions and took the time to explain how Thunder's lasers and technical support would be a vastly different experience for me. I'm looking forward to having more peace of mind with Thunder's products! Thank you Eric!

Aubrey at Thunder Laser USA Aubrey at Thunder Laser USA. She is awesome Helped me get the accessories I needed for my new Bolt laser. Everyone I dealt with at Thunder was amazing,, from the Sales team to Aubrey in admin. Thank you so much for a customer friendly experience. The Thunder Bolt Laser we purchased has been amazing, well built and have had no issues at all. This is definitely the right machine for our growing business. We may need to add another.

Quick Support Response I had an issue with my Bolt and created a support ticket late in the day. They were able to respond the same day and replaced a faulty part at no cost.

Excellent Quality and Customer Service Incredible customer service! Huge thanks to Chris Myers (Had some minor damage to laser from the shipping company and he got me replacement parts within 3 days. He also checked in afterwards to make sure everything worked out), Liza Johnson (was very quick to get quotes put together for me), Aubrey Gilbreath (Helped me through the entire purchasing process), Grant Burrage and Eric Munoz (I had a lot of questions about the laser and they both took the time to give me excellent information and advice). I just got my Thunder Nova 51 and couldn't be happier with the machine. I would strongly recommend buying from Thunder for the excellent quality and customer service