Great sales rep and easy process. Im what you call an indecisive person. Going back and forth on products and determining what would be best for me at the moment. My sales rep Rhonda was super patient and made sure to answer any and all my questions. She guided me through the process and made sure to check up on me. Quick response, friendly support, and easy process. Never felt pressured.

Nova 35 software issues Nova 35 software issues. Brian could not have been more friendly, patient, or helpful. What a great resource! I sincerely appreciate his help, knowledge, and patient with me as the Nova 35 I was running had a corrupted file that I had no way of knowing or figuring it out. Brian worked through the system, found the file, was able to delete it and got me up and running again. I really appreciate having him as a resource!

Changing manufacturers to Thunder Laser! I'm so grateful for Eric as he listened to me rant about my current laser manufacturer and all the issues I have had with their machine. He offered me two solutions and took the time to explain how Thunder's lasers and technical support would be a vastly different experience for me. I'm looking forward to having more peace of mind with Thunder's products! Thank you Eric!

Our laser cutter was down, Thunder Laser USA helped! Thunder Laser USA is responsive, fair, and extremely helpful. The company i work for was having problems with our laser cutter. Brian B. was incredibly helpful in diagnosing the problem. I then bought a part but ran into a problem on my end with shipping. Despite that Aubrey G. went above and beyond to make sure we could get our Laser Cutter back up and running quickly. Highly recommend them, they definitely earned 5 stars.

Very responsive and provided excellent… Very responsive and provided excellent instructions to troubleshoot my issue. Great customer service.