xTool excellent lasers and great technical support. I have been using the xTool S1 20W laser since November 2023, and since the device has already paid for itself very quickly, the xTool F1 and the screen printer were also added. The devices run very well and there were no problems with the xTool XCS Creative Space 2.0beta until I switched my iMac (2017) to a new Mac Studio M2max. However, when using Mac Studio, existing projects could no longer be opened and new projects could no longer be opened after saving. I therefore contacted xTool support and received an email from Shelley to help me solve the problem. The response times were generally short and helpful. After I provided some information, Shelley gave me the solution, which solved the problem immediately. I am very pleased with the excellent support. The xTool devices are really excellent in terms of price and performance. This is also reflected in the support. A big thanks to xTool and A big thank you especially to Shelley and to the xTool Support team.

Responsive Support & Fast Shipping Fast Shipping. Received my S1 40W Laser Rotary Kit within 5 days of purchase. Reached out for support after receiving my item, and Luka was very helpful in addressing my question and request. Response from support was within 24 hours, and customer focused for resolve. Very happy with my experience so far!

Xtool SCAM… I purchased a D8 with additional cabling in January and have not received it yet in March. Seller is not responsive. CC company is trying to recover $, but, no luck so far. Site and company appear to be a total scam….

Had a little problem and Emma help me… Had a little problem and Emma help me to solve it so fast! She was amazing! thank you so much Emma!

A little slow to repond but the issue… A little slow to repond but the issue is resolved