"Extremely Pleased" We purchased a Boreal 18,000 BTU unit from ComfortUp to cool our 500 sqft. bonus room in the attic. So far we are extremely happy! I ordered it on a Saturday and it was delivered to my house the following Friday. Our HVAC contractor said it was one of the easiest systems he has ever installed. The unit works great!!! I would purchase another system from ComfortUp if we ever have another need.

Shopped around for months trying to find best deals on mini splits Shopped around for months trying to find the best deals on mini splits, I needed 4 of them but also wanted the best reviews, also comfortup.com offered the higher SEER and EER ratings and warranties of all the companies I checked. Their sales department is awesome and they offer free tec engineer that will speek to u at no cost if u have an issue with anything.

Thank God for Product Experts! Wasn't sure about what I needed, but scheduled a consultation with a product expert and got all my questions answered. After providing some measurements and specs about my home, David was able to pair me with the perfect system that is eligible for the tax credit and a rebate in my area - he even helped me find an installer. This is really ABOVE AND BEYOND the kind of Customer Service you find anywhere these days. I really appreciate the time they spent with me and would gladly recommend Comfortup.

customer support inexperienced customer support inexperienced. Your return policy needs to re evaluated. Customer service states no return or refunds if product is install . My question to customer, it you do not install how do you know if product has a defect? I would not recommend this company to any of my friends. I received item, had it install by a professional, ductless mini air condition worked for about 10 minutes total within two weeks of item being in my possession.

Run away do not buy from them unless you want alot of frustration. I ordered Gree minisplit from them and the outside unit had a leak on the inside. (Busted line behind the compressor.) They said call out my installer (who will charge me because it was not from them overall bad experience and even worse support. they want me to spend a small fortune because they sent me a bad unit.