Great Product! The pergola arrived very well packaged and undamaged. Assembly was straightforward. The final product is awesome and the louvres make it completely waterproof. I was able to finish the gas line to my outdoor fire pit while raining, since it was under the pergola. Great product overall!

Would have rated 5 stars Would have rated 5 stars, as every part of my interactions with Hanso were great.....until delivery. I realize that they don't do the delivery themselves, but the company hired to do the last mile delivery really dropped the ball. Specifically, they dispatched a semi to attempt delivery on my narrow residential street and ended up having to drop them a block away, in the rain!

Absolutely outstanding service from… Absolutely outstanding service from Hanso Home during a very challenging time for my family. We had initially purchased a pergola from them, but unfortunately had to cancel the order due to a fire at our home. Without hesitation, Hanso Home showed immense understanding and compassion towards our situation by refunding the full amount of the purchase, waiving any restocking fees that could have been applied. It's rare to encounter a company that stands so firmly beside its customers during their times of need. Their support has been a silver lining during these difficult times. I cannot recommend Hanso Home enough for not only their high-quality products but also their exceptional customer care and empathy. Five stars all the way!

will update once the product is delivered 4/22 finally I got a call from a live person and gotten an update on the order. They use different phone numbers with different area codes than what is on their site. Originally I was told 8-10 weeks it is up to 10-12 weeks . which not a huge deal for me Total scam took money 5 weeks ago they can not find order. Phone number they gave to call cannot take calls . luckily this was on credit card. got an update on 4/11 will edit again if resolved

I had a great experience with the… I had a great experience with the staff. They were extremely knowledgeable and friendly. They were able to answer all my questions about the setup process and what to do if I had any issues.