Would have rated 5 stars Would have rated 5 stars, as every part of my interactions with Hanso were great.....until delivery. I realize that they don't do the delivery themselves, but the company hired to do the last mile delivery really dropped the ball. Specifically, they dispatched a semi to attempt delivery on my narrow residential street and ended up having to drop them a block away, in the rain!

Pergola is built like a rock. The pergolas (we bought two) are beautifully made and very substantial. Be ready for delivery with some strong people: the truck shows up and you've got to get a bunch of 100+ pound boxes off and put away. We hired a crew of 3 handymen and they had it done in 4-5 hours. Installed on a Trex deck; added 2x6s between the joists and bolted the posts all the way through.

problems Installation instructions were weak at best! We spent 2 hours fixing installation re-do's. No coverings for post ties down bolts. Not complete! I researched and got covering which should have been included.

Awesome value Awesome value, awesome quality! This pergola is commercial grade and looks beautiful. Completely waterproof with the louvers down and easy to assemble. I live in western NY where we have frequent windstorms with gusts over 70 MPH. No match for this pergola.

The staff at Hanso were courteous The staff at Hanso were courteous, respectful and professional. I highly recommend!