The customer service and sales staff…were excellent. The customer service and sales staff were very helpful, but we were never informed about the glitch of not being able to pull down the screen on the side of our pergola that has the louver crank. We are hoping that the way the installer was able to make some tweeks will allow us to use all four screens this summer.

will update once the product is delivered 4/22 finally I got a call from a live person and gotten an update on the order. They use different phone numbers with different area codes than what is on their site. Originally I was told 8-10 weeks it is up to 10-12 weeks . which not a huge deal for me Total scam took money 5 weeks ago they can not find order. Phone number they gave to call cannot take calls . luckily this was on credit card. got an update on 4/11 will edit again if resolved

problems Installation instructions were weak at best! We spent 2 hours fixing installation re-do's. No coverings for post ties down bolts. Not complete! I researched and got covering which should have been included.

Awesome value Awesome value, awesome quality! This pergola is commercial grade and looks beautiful. Completely waterproof with the louvers down and easy to assemble. I live in western NY where we have frequent windstorms with gusts over 70 MPH. No match for this pergola.

Product is top of the line Product is very well made. Everything fit together nicely. Easy to install except a few directions could have been a little more detailed. Would buy another one if I needed it.