The customer service and sales staff…were excellent. The customer service and sales staff were very helpful, but we were never informed about the glitch of not being able to pull down the screen on the side of our pergola that has the louver crank. We are hoping that the way the installer was able to make some tweeks will allow us to use all four screens this summer.

Awesome value Awesome value, awesome quality! This pergola is commercial grade and looks beautiful. Completely waterproof with the louvers down and easy to assemble. I live in western NY where we have frequent windstorms with gusts over 70 MPH. No match for this pergola.

I absolutely love my purgola I absolutely love my purgola, I bought 2 10x10 and put them together to make a 10x20 so it took some configuring and a professional with help to install. The directions that were sent in the beginning were incorrect and lacking in some areas so it was a bit more confusing to put it together but once it was done it has changed my whole oudoor living experience. It has also made it through 2 hurricanes with no issues. My only concern is the side shades are haveing a little trouble sliding up and down on the tracks, hopefully that doesn't get worse but the shades made a huge difference in privacy and blocking the wind and sun. It seems very sturdy and well made. I also got the heaters which I love in the colder months.

Hanso did a great job is answering all… Hanso did a great job is answering all our questions and walked us through the build process. I ordered the largest pergola with all the bells and whistles. They even threw in a complimentary item! There customer service is top notch and I’d recommend them to anybody in the market for a pergola.

Would have rated 5 stars Would have rated 5 stars, as every part of my interactions with Hanso were great.....until delivery. I realize that they don't do the delivery themselves, but the company hired to do the last mile delivery really dropped the ball. Specifically, they dispatched a semi to attempt delivery on my narrow residential street and ended up having to drop them a block away, in the rain!