Terrible Customer Service I ordered a 13'x13' Aluminum Pergola over 14 weeks ago. I tried emailing, calling and left voicemails for over 12 weeks but only finally received a response after leaving this review. When purchasing this pergola I was told the delivery time was between 8-12 weeks. So I lined up people to help me assemble/install it in early April when I expected to receive it. Given the order has still not arrived I no longer have the help I lined up and will most likely have to assemble by myself or wait a month for my help to free up again. I have lost confidence in this company before I have even received my order.

The customer service and sales staff…were excellent. The customer service and sales staff were very helpful, but we were never informed about the glitch of not being able to pull down the screen on the side of our pergola that has the louver crank. We are hoping that the way the installer was able to make some tweeks will allow us to use all four screens this summer.

Customer service was A+ Customer service was A+ Every team member was helpful, knowledgeable and made me feel valued as a customer. Their set up instructions easy and thorough. Product beautiful and solid. We are very happy with our beautiful Hanso pergola!

will update once the product is delivered 4/22 finally I got a call from a live person and gotten an update on the order. They use different phone numbers with different area codes than what is on their site. Originally I was told 8-10 weeks it is up to 10-12 weeks . which not a huge deal for me Total scam took money 5 weeks ago they can not find order. Phone number they gave to call cannot take calls . luckily this was on credit card. got an update on 4/11 will edit again if resolved

Awesome value Awesome value, awesome quality! This pergola is commercial grade and looks beautiful. Completely waterproof with the louvers down and easy to assemble. I live in western NY where we have frequent windstorms with gusts over 70 MPH. No match for this pergola.