I had a great experience with the… I had a great experience with the staff. They were extremely knowledgeable and friendly. They were able to answer all my questions about the setup process and what to do if I had any issues.

Would have rated 5 stars Would have rated 5 stars, as every part of my interactions with Hanso were great.....until delivery. I realize that they don't do the delivery themselves, but the company hired to do the last mile delivery really dropped the ball. Specifically, they dispatched a semi to attempt delivery on my narrow residential street and ended up having to drop them a block away, in the rain!

Looks really fancy and sturdy Looks really fancy and sturdy, I had help with a professional for installation and it took them 5 hours. Worth the investment, we are spending more time in our backyard

problems Installation instructions were weak at best! We spent 2 hours fixing installation re-do's. No coverings for post ties down bolts. Not complete! I researched and got covering which should have been included.

I absolutely love my purgola I absolutely love my purgola, I bought 2 10x10 and put them together to make a 10x20 so it took some configuring and a professional with help to install. The directions that were sent in the beginning were incorrect and lacking in some areas so it was a bit more confusing to put it together but once it was done it has changed my whole oudoor living experience. It has also made it through 2 hurricanes with no issues. My only concern is the side shades are haveing a little trouble sliding up and down on the tracks, hopefully that doesn't get worse but the shades made a huge difference in privacy and blocking the wind and sun. It seems very sturdy and well made. I also got the heaters which I love in the colder months.