Customer service was A+ Customer service was A+ Every team member was helpful, knowledgeable and made me feel valued as a customer. Their set up instructions easy and thorough. Product beautiful and solid. We are very happy with our beautiful Hanso pergola!

Pergola is built like a rock. The pergolas (we bought two) are beautifully made and very substantial. Be ready for delivery with some strong people: the truck shows up and you've got to get a bunch of 100+ pound boxes off and put away. We hired a crew of 3 handymen and they had it done in 4-5 hours. Installed on a Trex deck; added 2x6s between the joists and bolted the posts all the way through.

Expensive for sure worth it for sure. I purchased a 19x13 Pergola just before last Christmas. It arrived very quickly for an item so large and was very well boxed and protected. It was not the easiest to assemble but everything was very precisely manufactured and went together extremely well. The fit and finish is the best I’ve seen for self assembly product. made of Aluminum and the powder coated finish is beautiful A bonus is it having been made in the USA. One of the boxes of louvres were for a different Pergola and Hansø immediately arranged to ship the correct box and when it arrived a couple of days later they had also arranged for the shipper to take the wrong box away at same time. Customer service was excellent.The pergola is a pride and joy sitting over the end of our pool and we are looking forward to its shade during the coming Texas summer and for many years to come.

Excellent Pergola, Well Made and Beautiful I purchased a Hanso 8' x 10' pergola for my patio. I am incredibly happy with it. It is beautiful and easy to use. The installation was bit more complex than indicated but worth every bit of the time and energy needed to construct it. There were a few scratches on the aluminum in shipment. I was sent an excellent touchup kit that worked well. Hanso is an excellent product. I give it my highest recommendation.

Would have rated 5 stars Would have rated 5 stars, as every part of my interactions with Hanso were great.....until delivery. I realize that they don't do the delivery themselves, but the company hired to do the last mile delivery really dropped the ball. Specifically, they dispatched a semi to attempt delivery on my narrow residential street and ended up having to drop them a block away, in the rain!