Never received shipping information Never received shipping information Where’s my awning???

Quick responses to questions Quick responses to questions, very helpful information. Fast shipping on replacement parts.

I had a wind incident that destroyed… I had a wind incident that destroyed the idler arm on my awning. Numerous attempts to get one thru RV repair places didn't work as they told me I would have to buy the whole set. Just for fun I contacted CareFree and not only did they actually respond they contacted my RV manufacturer on my behalf to determine what arm I needed. I was impressed by their timeliness and willingness to truly help me out. And I was able to get what I needed not what some RV place wanted to sell me. Well done and thank you.

Taylor was very helpful Taylor was very helpful. He helped identify my particular awning and even provided me with an owners manual. He is currently attempting to identify my idler housing plastic covers. Parts have been received timely and appear to be correct (just received and haven’t attempted to install).

Reached out to get some info on an… Reached out to get some info on an awning replacement for my rv over 2 months ago and have still have not heard back from them. Reached out for info on my certain model number awning before I purchased from their site to make sure I was ordering the correct item, but no response yet so went with another company that was very helpful. Their website gives a email address “info@rvcarefree” on their “contact us” page so I tried but they never responded back to my email on 9/26/23. Wish I could add a picture of my sent email which is date stamped and shows their email address since they are denying that I emailed them and saying that I contacted the wrong company in their reply below.