products as described My purchase decisions are hugely dependent on shipping costs, so to find out after ordering that the S&H is going to be increased and all the communication, reprocessing, increase, etc. brought a negative slant to the purchase. Had I known, I would have purchased otherwise, but it's here now and we're up and running again.

Terrible Return Policies Purchased Custom Molded Products 1.5in Ball Valve Handle | 25800-151-130. Did not fit my application. I purchased correctly as the handle should have fit my 1.5" ball valve. The valve type was correct and my ball valve is 1.5" however it would not slide over. I contacted Wild West for help and a possible return and they basically stuck it to me with their terrible return policy stating they advertised it correctly even though as advertised it mentions nothing about it not fitting 1.5" valves in some instances. I am not the only one who shared this experience there is a review from Thomas V with the exact same issue. Would not refund original shipping and made me pay for return. It was not worth it to return the item as i would have received a refund for $1. Also their original Outbound freight was way over priced at $9.95. My cost to ship back in a bubble envelope USPS with tracking would have been $4.

These guys have earned my trust through… These guys have earned my trust through prompt service and great prices. I just order a new pool heater yesterday. I received it this morning via freight. Unbelievable. These guys rock!

All went smooth All went smooth. Although first item said it was in stock and it was back ordered after that snafu all went smooth. They communicated the issue fast and responded quickly. They found another part that was the same and we changed my order. All and all impressed and would purchase again.

Right after I placed my order Right after I placed my order, my pool service told me I ordered the wrong part. Three times within 12 hours I reached out to support@wildwestpoolsupplies to CANCEL the order #356241 with no response until after the part shipped. Only then did Hannah reply with a note saying it is too late to cancel the order and I must refuse the order upon delivery. If I am unable to do so at that time then they would have to arrange for a return which I would have to pay for. Total Crap !!!