Received the part but it was...... Ordered a part but was later told that the part advertised had been discontinued. I was offered an alternative replacement that appears similar to what I needed. It was suggested that I consult a local professional tech before deciding to make sure that the part would work for me. Thankfully the part worked.

Great communications Great communications! Delivered and received as promised, in the nick of time. Will definitely be using Wild West again. One suggestion, provide a good working number for contact. Sometimes parts are hard to find and we don't all know the "techinical" terms to all the parts.

These guys have earned my trust through… These guys have earned my trust through prompt service and great prices. I just order a new pool heater yesterday. I received it this morning via freight. Unbelievable. These guys rock!

Terrible Return Policies Purchased Custom Molded Products 1.5in Ball Valve Handle | 25800-151-130. Did not fit my application. I purchased correctly as the handle should have fit my 1.5" ball valve. The valve type was correct and my ball valve is 1.5" however it would not slide over. I contacted Wild West for help and a possible return and they basically stuck it to me with their terrible return policy stating they advertised it correctly even though as advertised it mentions nothing about it not fitting 1.5" valves in some instances. I am not the only one who shared this experience there is a review from Thomas V with the exact same issue. Would not refund original shipping and made me pay for return. It was not worth it to return the item as i would have received a refund for $1. Also their original Outbound freight was way over priced at $9.95. My cost to ship back in a bubble envelope USPS with tracking would have been $4.

Gecko 8 button I had an old private label mspa, and they put me on a new gecko replacement controller; based off my motherboard setup. The controls matched, worked, and look quite a bit better than the old waterlogged control panel. I have a hot tub again! kudos and thanks to the Wild West support.