WildWest Pool Cowboys: Not advised of import costs and taxes… Not advised of import costs and taxes meaning that the price paid is nowhere near competitive. Further frustrated by a 3-week delivery time as it was then shipped from the USA to the UK. Standard e-commerce practice dictates that shipping and risk of taxes, and import costs should be adivsed of at the point of purchase. In the case of Wild West pool supplies did not show this information anywhere through the purchase process. They then do NOT say its coming from anywhere outside of the resident country so the buyer is left unaware. They hide behind having a one liner buryed in their T's & C's. This is contraty to US and EU advice.

I got what I wanted, packaging could be better. I got exactly what I needed, but it took a long time to finally ship and the packaging was really not as secure and protected as I would have preferred. The box was really beat up and looked resealed and the parts were just loose inside.

These guys have earned my trust through… These guys have earned my trust through prompt service and great prices. I just order a new pool heater yesterday. I received it this morning via freight. Unbelievable. These guys rock!

Sensor gives incorrect temperatures The part isn’t a direct replacement. The sensor reads incorrect temperatures. Because it reads lower temperatures than actual, at least I can use the heater. But it’s an on or off situation since the thermostat doesn’t work due to the sensor giving incorrect readings. But the part came on time and the communication was excellent. Brian

New favorite vendor My flowmeter sprung a leak and I needed a specialty gasket fast but they were impossible to find. Wild West Pool Supplies had it in stock and got it to me swiftly. They saved me time, money, and headache. I will DEFINITELY be returning to them in the future!