A part I needed was not in stock A part I needed was not in stock, even though it said "in stock" on the product page. I added some other things to my order and now have received all of them, except for the out of stock item, which still showed in stock after I was told it was not. Also, there was no padding or packing material to protect a strainer basket I ordered, but it doesn't seem to be damaged???

products as described My purchase decisions are hugely dependent on shipping costs, so to find out after ordering that the S&H is going to be increased and all the communication, reprocessing, increase, etc. brought a negative slant to the purchase. Had I known, I would have purchased otherwise, but it's here now and we're up and running again.

I got what I wanted, packaging could be better. I got exactly what I needed, but it took a long time to finally ship and the packaging was really not as secure and protected as I would have preferred. The box was really beat up and looked resealed and the parts were just loose inside.

Right after I placed my order Right after I placed my order, my pool service told me I ordered the wrong part. Three times within 12 hours I reached out to support@wildwestpoolsupplies to CANCEL the order #356241 with no response until after the part shipped. Only then did Hannah reply with a note saying it is too late to cancel the order and I must refuse the order upon delivery. If I am unable to do so at that time then they would have to arrange for a return which I would have to pay for. Total Crap !!!

"I'll be back!" I have been comparing Spa Jet replacement prices and compatibility, you guy's nailed it! Price delivery and quality were all spot on, thanks! "I'll be back!"