Bait and Switch!? I ordered a $1600 Pool Robot, and they sent me another model which was half priced! I will update this review once I get resolution, but even the thought of them sending a cheaper item sends shivers right into my spine.

We ordered the wrong motor and you made… We ordered the wrong motor and you made returning it a breeze. received our refund in less than a week. Thanks to Chris is customer service. We ordered the correct motor and received it promptly

Rapid delivery Item was delivered ahead of schedule & we were able to install before cold weather. Awesome service.

They Sent a Used Unit as New They sent a defective pool heater and we unboxed it it had water in the heat exchanger and was leaking. They said it would take 8 to 10 weeks to file a claim. They said they were filing a shipping damage claim, but their was no damage to the shipping box or the metal enclosure just a leaking previously used heat exchanger. In our opinion these people are a scam.

Just bought a Hayward pump housing but… Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware. Tip for consumers: BUYER beware. Pool zoom sells junk and defective parts. That’s why price is cheaper. Products used: Genuine Hayward pump housing from local Leslie’s store.