We ordered the wrong motor and you made… We ordered the wrong motor and you made returning it a breeze. received our refund in less than a week. Thanks to Chris is customer service. We ordered the correct motor and received it promptly

Slow inaccurate shipping times. Ordered from their "sister site" TotalSprinkler. Ordered 4/16 Website indicated "Get it by Sat, April 20th. Order within X hrs X mins." I did Absolutely ZERO contact from the company until I got an email on 4/23 that it had shipped. That was actually just them printing the label and it didn't ship until 4/24. Received 4/26, which is fine except the website said I would get it 5-6 days sooner and that is what I was relying on for installation of the part. I reached out to customer service three times over this span to check on the item and shipping and never got a single reply. NOT WORTH IT to save $30-40 versus other reliable companies that have any amount of customer service.

Fraudulent company Fraudulent company. Ordered items from them. They sent items with postage due. Refused shipment. They claim they never received items back and refuse to refund money. After speaking with customer service, I now feel like they do this on purpose/ The box was probably empty. This is a new scam. What will they come up with next?

Polaris PB4 60 In June I purchased a Polaris PB4 60 pump. I received it soon after, only to discover that the volute was leaking. I contacted PoolZoom and Rosenado had me send a photo and he contacted Polaris. In the mean time I purchased a drain plug locally thinking this might be the issue...it was not. About a month later I received a replacement Volute from PoolZoom and Polaris. Unfortunately, it too was leaking in the same spot, around the drain plug. Upon the suggestion of someone else, I applied a tiny smudge of white craft paint to the area, and wallah, on both volutes, at the drain plug, there was a fine hairline crack. I sent in photos to PoolZoom, and once again Rosenado responded back. He said that I was not the only customer who had this issue and that apparently it is a manufacturing issue with that batch of volutes. He said he would contact Polaris and get back to me. Well, that was about 4 months ago. I keep sending in inquiries, and NO ONE at PoolZoom is responding. I used to order all my replacement parts from PoolZoom, but after this last incident, I will be taking my business elsewhere.

Bait and Switch!? I ordered a $1600 Pool Robot, and they sent me another model which was half priced! I will update this review once I get resolution, but even the thought of them sending a cheaper item sends shivers right into my spine.