Polaris PB4 60 In June I purchased a Polaris PB4 60 pump. I received it soon after, only to discover that the volute was leaking. I contacted PoolZoom and Rosenado had me send a photo and he contacted Polaris. In the mean time I purchased a drain plug locally thinking this might be the issue...it was not. About a month later I received a replacement Volute from PoolZoom and Polaris. Unfortunately, it too was leaking in the same spot, around the drain plug. Upon the suggestion of someone else, I applied a tiny smudge of white craft paint to the area, and wallah, on both volutes, at the drain plug, there was a fine hairline crack. I sent in photos to PoolZoom, and once again Rosenado responded back. He said that I was not the only customer who had this issue and that apparently it is a manufacturing issue with that batch of volutes. He said he would contact Polaris and get back to me. Well, that was about 4 months ago. I keep sending in inquiries, and NO ONE at PoolZoom is responding. I used to order all my replacement parts from PoolZoom, but after this last incident, I will be taking my business elsewhere.

Thanks Thanks, received my product.

Right on! Fast response to email inquiry, fast delivery, and received exactly what I expected.

Buyer Beware I’d give it 0 if I could. Ordered tracks for my pool robot and a scrubber two months ago. Received tracking information within 3 days and the items still have not shipped. We filed a dispute with our credit card company and hopefully we get a resolution this way since their customer service was useless.

Just bought a Hayward pump housing but… Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware. Tip for consumers: BUYER beware. Pool zoom sells junk and defective parts. That’s why price is cheaper. Products used: Genuine Hayward pump housing from local Leslie’s store.