Really bad service Really bad service. I swore last year I wouldn't use them again after my tomato plug plants were incorrectly packaged and all arrived broken in half. No replacements available. I have recently ordered some ferrous slug pellets. 1st order never received packaging or shipments info, replacement order not initiated until 4 days after request, still hasnt been dispatched. Customer service poor. Use Real Seeds Catalogue for seeds and buy everything else from a garden centre. The service you will receive here could not be worse.

strawberry plants I ordered 36 strawberry plants, but only 35 arrived. Four of the buds no sign of, the roots are ok so some of them should be ok. I tried to get in touch with them, but not a hope. I don't think I will order from them again if this is the standard of their plants.

I hdead plantsave used this company for some years… I have used this company for some years and been very happy with my plants(well packaged in great condition) Sorry to say this is no longer the case.Plants arrive dead or almost dead after complaints I was sent replacement (also dead) i am now being ignored by cust service after being given 1 refund.This company owns 3 gardening companies which were independent all with the same results, plants arriving dead or in poor condition.Tomato and pepper plants i saved are now well behind how they should be.Can't find words for this companies dreadful service.Other people i have spoken to have same problems.

Agree with others Terrible behaviour Agree with others, level of customer service non existant. They dont try to resolve anthing but just keep sending back generic emails, whch ignore why Im hav ing a problem with my order. They have taken my money and have said my products are despatched. They dont mention on their website ATALL that there are delays of... days due to covid. Despite giving them plenty of breathing space due ot these difficult times, they still dont reply or move to investigate or resolve. They say that orders may take longer - 7 to 10 days; but my order has not come after 18 days, they wont reply!!!! They wont refund me!!!!

Poor products and no quality control of plants or seeds Received an order in February 2024 (Order 22188772 - SO010900769) which included very poor rhubarb plants- crowns and buds and old sweetcorn seeds packed year end 2022. Planted rhubarb and 2 plants survived in a total of 7. Photos taken and uploaded. Offered replacement to be delivered 2025! Chased this up and requested refund instead. Hopefully will receive this in next 5 days. Sweetcorn seeds (Late Sativa and Medzi) sent again. Medzi seeds have been updated but Late Sativa are still year end 2022. Phoned customer services who said it doesn't matter, they last years ( no they don't!), who then suggested I send a photo and then send them back at my own expense. I asked them why they had sent a 2nd packet if their age didn't matter to which the reply was there were many staff, some who didn't know what they were doing as they were new in! Unbelievable. I will not be ordering from this company again. Poor products with no quality control.