Do NOT Use - Appalling Appalling - that a company known for it's terrible service should then try to disguise itself via another website and name. I ordered, no confirmation of purchase for 3 days, then sent 1 item with a load others to 'follow' and this is just for seeds!! I've requested a full refund and made a dispute with my bank for full refund.

strawberry plants I ordered 36 strawberry plants, but only 35 arrived. Four of the buds no sign of, the roots are ok so some of them should be ok. I tried to get in touch with them, but not a hope. I don't think I will order from them again if this is the standard of their plants.

Really bad service Really bad service. I swore last year I wouldn't use them again after my tomato plug plants were incorrectly packaged and all arrived broken in half. No replacements available. I have recently ordered some ferrous slug pellets. 1st order never received packaging or shipments info, replacement order not initiated until 4 days after request, still hasnt been dispatched. Customer service poor. Use Real Seeds Catalogue for seeds and buy everything else from a garden centre. The service you will receive here could not be worse.

Agree with others Terrible behaviour Agree with others, level of customer service non existant. They dont try to resolve anthing but just keep sending back generic emails, whch ignore why Im hav ing a problem with my order. They have taken my money and have said my products are despatched. They dont mention on their website ATALL that there are delays of... days due to covid. Despite giving them plenty of breathing space due ot these difficult times, they still dont reply or move to investigate or resolve. They say that orders may take longer - 7 to 10 days; but my order has not come after 18 days, they wont reply!!!! They wont refund me!!!!

I feel sorry for those poor plants. I order 9 vegetables plants on the 9th of November and I received them only today, Friday the 24th. The plants have arrived in terrible condition, packaging must have been put upside down. Out if their pots, dry and broken. Black kale full of insect bites. This is the worse plants delivery I ever had up to date from a veg supplier. I will def no shop here again. I wish I could attach the images of them!