I ordered my vegetable plants through… I ordered my vegetable plants through organic catalogue..great service all arrived as informed BUT simply appalling plants..broken stems, plants not in their root ball, dead plants dehydrated or over wateted. The issue would be resolved with some basic care and toatally different packaging which is more safe, stable and transportable. I order plants from other providers and have never gad such a poor experience. It is clear they know its a problem as when I rang up they refunded me without any questions. I would not recommend this firm nor would I buy again from them.

Do NOT Use - Appalling Appalling - that a company known for it's terrible service should then try to disguise itself via another website and name. I ordered, no confirmation of purchase for 3 days, then sent 1 item with a load others to 'follow' and this is just for seeds!! I've requested a full refund and made a dispute with my bank for full refund.

Poor products and no quality control of plants or seeds Received an order in February 2024 (Order 22188772 - SO010900769) which included very poor rhubarb plants- crowns and buds and old sweetcorn seeds packed year end 2022. Planted rhubarb and 2 plants survived in a total of 7. Photos taken and uploaded. Offered replacement to be delivered 2025! Chased this up and requested refund instead. Hopefully will receive this in next 5 days. Sweetcorn seeds (Late Sativa and Medzi) sent again. Medzi seeds have been updated but Late Sativa are still year end 2022. Phoned customer services who said it doesn't matter, they last years ( no they don't!), who then suggested I send a photo and then send them back at my own expense. I asked them why they had sent a 2nd packet if their age didn't matter to which the reply was there were many staff, some who didn't know what they were doing as they were new in! Unbelievable. I will not be ordering from this company again. Poor products with no quality control.

This company does not even earn 1star This company does not even earn 1star. They are appalling! Have waited 2 months for a delivery and have complained, like everyone else, several times asking for a refund. They will not give you a refund and fob you off with a renewed, expected delivery date each time. The latest response from them states that the expected delivery date will be in another 2months time. They should NOT BE TRADING. Surely someone can close them down!

I hdead plantsave used this company for some years… I have used this company for some years and been very happy with my plants(well packaged in great condition) Sorry to say this is no longer the case.Plants arrive dead or almost dead after complaints I was sent replacement (also dead) i am now being ignored by cust service after being given 1 refund.This company owns 3 gardening companies which were independent all with the same results, plants arriving dead or in poor condition.Tomato and pepper plants i saved are now well behind how they should be.Can't find words for this companies dreadful service.Other people i have spoken to have same problems.