Lms
GBI ordered my vegetable plants through… I ordered my vegetable plants through organic catalogue..great service all arrived as informed BUT simply appalling plants..broken stems, plants not in their root ball, dead plants dehydrated or over wateted. The issue would be resolved with some basic care and toatally different packaging which is more safe, stable and transportable. I order plants from other providers and have never gad such a poor experience. It is clear they know its a problem as when I rang up they refunded me without any questions. I would not recommend this firm nor would I buy again from them.
Archie
GBReally bad service Really bad service. I swore last year I wouldn't use them again after my tomato plug plants were incorrectly packaged and all arrived broken in half. No replacements available. I have recently ordered some ferrous slug pellets. 1st order never received packaging or shipments info, replacement order not initiated until 4 days after request, still hasnt been dispatched. Customer service poor. Use Real Seeds Catalogue for seeds and buy everything else from a garden centre. The service you will receive here could not be worse.
Ken Barker
GBPoor quality Ordered Picardy Wight garlic bulbs, 3 small bulbs arrived, yellow and old looking with very small cloves 1 bulb split open suggesting it had "bolted". When l reported it they tried to tell they were fresh stock this year. Also purchased tomato seeds, l packet says " Packed in year 2020". Dodgy dating as well?
Caroline Wilkes
GBI'd like to say a huge thankyou ! I'd like to say a huge thankyou to this company for sending my seeds out so quickly ! Ordered Wednesday, Dispatched few hrs later and theyve arrived today (Saturday) . Excellent service , considering many ppl are using the pandemic as an excuse for poor customer service! Whilst other big named seed companies take atleast 3 weeks before your order is dispatched never mind delivered !
Paul Higgs
GBWould not use this company as totally… Would not use this company as totally useless and unreliable. When you do get your item after a long wait their are parts missing. When you contact them it is only by e mail as call centre closed! Then despite explaining on thee mail that there are parts missing you end up with an auto generated e mail reply a month later saying please contact us using the correct heading in the subject box which you had previously done.SO BUYER BEWARE!!!!