Roland
GBCheck your order carefully Something has definitely changed, they took my money for a product they could not supply. I did not notice initially as I'd ordered a few things, as I did annually, when I realised nothing was coming after 2 weeks I contacted them -only then did they say they would refund. If I had not contacted them clearly I would not have got a refund - or my order !! From reading other recent reviews I note alternative Companies have been mentioned, which I will now try.
Martin Pallett
GBVery disappointing customer service Very disappointed that Company don't feel able to exchange an item that an elderly relative sent me for Christmas. It is an item that I really cannot use. They say that the request would have to come from him and his account reimbursed. I have explained that I really don’t think it would be fair or reasonable to worry him with this. Such a shame that they can't simply do a straight exchange.
A. Peters
GBDo NOT Use - Appalling Appalling - that a company known for it's terrible service should then try to disguise itself via another website and name. I ordered, no confirmation of purchase for 3 days, then sent 1 item with a load others to 'follow' and this is just for seeds!! I've requested a full refund and made a dispute with my bank for full refund.
Jay
GBAgree with others Terrible behaviour Agree with others, level of customer service non existant. They dont try to resolve anthing but just keep sending back generic emails, whch ignore why Im hav ing a problem with my order. They have taken my money and have said my products are despatched. They dont mention on their website ATALL that there are delays of... days due to covid. Despite giving them plenty of breathing space due ot these difficult times, they still dont reply or move to investigate or resolve. They say that orders may take longer - 7 to 10 days; but my order has not come after 18 days, they wont reply!!!! They wont refund me!!!!
Marlene Remy
CHPoor quality Order arrived quick after dispatch but when I opened the box, quite a few onion bulbs were rotten. I dont even know if they're gonna last until being planted... not great