Good overall Good overall . There were some snags that made it frustrating but overall it was ok. I think it would have been more pleasant and thorough if the salesperson and I would have met to make the whole job easier. This was handled by a 3rd party at the beginning and ended with me the owner. Also appears that some personal issues on salesperson part affected getting a hold of him to accomplish last detail. The financial office in SSF was very helpful. He cleared up the entire mess of final payment.

Every appointment that I have ever… Every appointment that I have ever scheduled with Bay has worked out just great & has solved each issue at hand.. Always on time or even on the early side - always very professional & courteous! I recently called accounting about a credit that was due to me & it had already been taken care of - really fast - didn't have to call back to keep after anyone!! Every time I set the alarm off.... they call immediately, before I can even call them to tell them it was a false alarm! They are definitely on top of things all the time!!!

There was a glitch in the installation… There was a glitch in the installation and Tim had to come back to fix how Perimeter appeared on the screen. The motion detector kept going off. That was fine, but then Nathan had to come because I had been unable turn off my Perimeter setting on my upstairs screen/box. I solved it by going to the downstairs screen/box where I was able to turn it off. This was New Years morning and the woman in the office was trying to figure out what to do from a handbook. Everyone who came here was polite and efficient. I will let you know if anything else goes wrong!

Stuck it out until everything worked properly! Great customer service! Rick from Bay Alarm was nothing but professional, friendly and also very knowledgeable. We had some issues with the scheduling portion of the system, plus some hardware failure that required him to come back multiple times. He stayed on it and came back several times until everything was working right and we were satisfied. I appreciate his perseverance and always positive attitude. Thank you so much Rick for a job well done!

We had a new Bay Alarm security system… We had a new Bay Alarm security system installed today at our place of business in Martinez. We replaced our old Sonitrol system that was outdated. Both Abdul and Vahid were absolutely great! They arrived on time, were very personable, knowledgeable and professional. Both were able to answer all our questions as they walked us through the easy-to-use app. They made sure we were comfortable with operating our new system before they left. Thanks, Abdul and Vahid, you made our security transition incredibly easy and we appreciate all your support!