Marc in the commercial sales department… Marc in the commercial sales department really went above and beyond when I was trying to get glass break sensors installed in my house. He no longer works residential but went out of his way to hook me up with a competent residential sales associate named Tessa. He then credited my account for two months worth of service because I had to wait about a month to schedule an appointment. Thank you Marc!

Bay Alarm was a pleasure to work with Bay Alarm was a pleasure to work with, from the sales rep to the technicians. Our install did have some technical issues, we have a commercial facility and made a lot of changes to the layout. They were professional and stuck with it until everything worked perfectly. Any business can be great when things go smoothly but the ones that can get through the difficulties and maintain the service and keep a great attitude are the ones that stand out to me. I will be switching our house over to Bay Alarm as well.

High Monitoring Fees, Faulty Equipment, Inappropriate Charges Bay Alarm requires customers to purchase equipment up front when they install a system, then pay for monitoring. The equipment is costly and customers don't have choices on the equipment. Much of their standard equipment doesn't work, or works only for a short period of time. Expect to spend a lot of time waiting around for service calls that do nothing to fix it. Also expect to pay their $125/hr or more labor fee to attempt to fix what never worked, plus sometimes the suggestion that you might also pay for new equipment to replace the old equipment that never worked. In this case the installers demanded the network security password to install rather than allowing the customer to type it into their phone. Later on it was learned that the password was recorded and passed on to other installers. Also learned on cancelation that someone had gone into the system years after the purchase of a one-year plan to add a three year contract with a relatively recent start date - which would mean the the service contract could not be canceled. Thankfully the person who closed the account was able to identify that it was an error, apologized, and closed the account as requested. They could be reported, yet they always apologize and ask for the opportunity to fix - they just never, ever fix it. They just take your time again and again, and try to wear you down while preserving a farce of an excuse that they're trying to fix the issue and you want to cancel rather than allow them the opportunity to make amends - while they continue to charge the full, outrageously high monitoring fee. This was a second round with Bay Alarm, several years after termination the first time. Unfortunately both times service was canceled due to poor equipment and service. Save yourself the trouble of learning or confirming,

Installer George Castanon did an… Installer George Castanon did an excellent job installing and coming back and working on system until our problem was fixed. Marc Alesio that signed me up knew how desperate I was to get system installed and got it put in before my scheduled date. Both men provided excellent customer service and went above and beyond what is normally provided by a company. You are lucky to have them working for you.

Excellent Service We just hired Bay Alarm to add alarms to our business and it was such an easy, inexpensive process. Our sales rep, was prompt and efficient, the installer was fantastic. On time, friendly, wore a mask and socially distanced, explained everything in detail, communicated with us every day of the project and went above and beyond to ensure our new system works for us. I highly recommend using Bay Alarm for your alarming needs and look forward to a long relationship with the team.