There was a glitch in the installation… There was a glitch in the installation and Tim had to come back to fix how Perimeter appeared on the screen. The motion detector kept going off. That was fine, but then Nathan had to come because I had been unable turn off my Perimeter setting on my upstairs screen/box. I solved it by going to the downstairs screen/box where I was able to turn it off. This was New Years morning and the woman in the office was trying to figure out what to do from a handbook. Everyone who came here was polite and efficient. I will let you know if anything else goes wrong!

Great experience Great experience John was an incredibly friendly and knowledgable technician. We really appreciated his help and swift work. Should we encounter any instances that require support again in the future, we hope to be able to work with him.

The 2 technicians were in our home for… The 2 technicians were in our home for 3 full days updating our 30+ year-old security alarm system. They spent every moment working, only stopping to address our questions. After the installation was finished, they even returned to to show us how to operate the system when we had forgotten how to utilize every aspect. We would highly recommend Bay Alarm!

Really pleased with my recent Bay Alarm installation Really pleased with my recent installation of our building alarm system provided by bay alarm. Alex the sales rep did a great job with communication and execution of the job. His technician Mike was also a pleasure to work with. The building was a 25.5k commercial building with several sensors. Although the first week we did have some false alarms and faulty sensors, however Mike's handling of the situation and prompt response every time was greatly appreciated.

Good overall Good overall . There were some snags that made it frustrating but overall it was ok. I think it would have been more pleasant and thorough if the salesperson and I would have met to make the whole job easier. This was handled by a 3rd party at the beginning and ended with me the owner. Also appears that some personal issues on salesperson part affected getting a hold of him to accomplish last detail. The financial office in SSF was very helpful. He cleared up the entire mess of final payment.