You had no problem taking my order and… You had no problem taking my order and money but I have had no communication after that. Where is my order?

Can't say a bad thing about direct fire… Can't say a bad thing about direct fire pits. We ordered a natural gas fireplace instead of a propane system. They worked with us to swap out the heads. We were so worried we would have to buy a whole new unit, but it was super easy. Customer support is really trustworthy and responsive.

Excellent customer service. -

Great Experience They were extremely helpful with my questions over the phone. The ordering process was seamless and the product arrived before originally expected. Packaging was thorough which is important for gas burner products. Buy with confidence.

Do not try to buy from them Do not try to buy from them. I placed an order for a square 36” fire pit kit in January and I February they said they’re out of stock and won’t be getting any soon. I replied back to them that I can wait never got a response. 2 week later they increased the price by $300 online. Don’t buy from them they’re trying to up their prices to take advantage of supply and demand.