Great service even during a global pandemic… During the pandemic everything was delayed for our home Reno. It was all painful. Except for our order from Direct Fire Pits. They were so personable and kept us in the loop about the delays. They would say they would touch back in 2 months and sure enough, to the date, they would touch back in. Great customer service. Not to mention that the product was awesome and the quality that we were hoping for. Would definitely buy from them again in the future.

Exceptional service for wind break order Recently order a wind break for a rectangular fire table. Of course with supply issues it was back ordered for months. I appreciated the option of canceling the order and when I chose not to I received timely notifications about the status. That for the attention to detail given my order

Returned product in accordance with… Returned product in accordance with their procedures and it has now been two months since they received the product. Still waiting for my refund. They do not answer the phone or reply to emails. Do not deal with Direct Fire Pits.

It has more than a month since my order… It has more than a month since my order and I still do not have the product that I ordered. This after reminding you it had not been delivered over a week ago and you stating it would ship right out? WHERE IS IT!!!!!!!!!!!!!!

Rachel and her team were the absolutely… Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!