Rachel and her team were the absolutely… Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!

Do not try to buy from them Do not try to buy from them. I placed an order for a square 36” fire pit kit in January and I February they said they’re out of stock and won’t be getting any soon. I replied back to them that I can wait never got a response. 2 week later they increased the price by $300 online. Don’t buy from them they’re trying to up their prices to take advantage of supply and demand.

Can't recommend... After confirming that the firepit we wanted was in stock and available for immediate shipment, we placed our order. After waiting several weeks we never received and cancelled our order. We also ordered the matching cover that shipped immediately. Unfortunately we can't use this and firepit direct won't take it back because it's beyond 30 days!

I made a call to verify my order and… I made a call to verify my order and the gentleman was so nice. And I will review my order as soon as I receive it. But so far I'm very pleased with the service.

Great service even during a global pandemic… During the pandemic everything was delayed for our home Reno. It was all painful. Except for our order from Direct Fire Pits. They were so personable and kept us in the loop about the delays. They would say they would touch back in 2 months and sure enough, to the date, they would touch back in. Great customer service. Not to mention that the product was awesome and the quality that we were hoping for. Would definitely buy from them again in the future.