Took money then….. silence I bought a fire pit Sat Jan 8th. I’ve tried to contact you numerous times via email, phone and text. I haven’t gotten a response. I would like to add a face plate but at this point in thinking about canceling my order and going elsewhere. You took my payment immediately and then disappeared. Very suspicious and I’m NOT a happy customer.

Responsive and quick service Responsive and quick service. Very professional.

It has more than a month since my order… It has more than a month since my order and I still do not have the product that I ordered. This after reminding you it had not been delivered over a week ago and you stating it would ship right out? WHERE IS IT!!!!!!!!!!!!!!

Nothing but trouble no enjoyment. Bought new would not light after two years trying to get parts got it to light. Then it will only run or stay lit for about 2 minutes then the flame goes out. This is truly a piece of crap! Do not buy from Direct fire pits.

Great Experience They were extremely helpful with my questions over the phone. The ordering process was seamless and the product arrived before originally expected. Packaging was thorough which is important for gas burner products. Buy with confidence.