Exceptional service for wind break order Recently order a wind break for a rectangular fire table. Of course with supply issues it was back ordered for months. I appreciated the option of canceling the order and when I chose not to I received timely notifications about the status. That for the attention to detail given my order

Can't say a bad thing about direct fire… Can't say a bad thing about direct fire pits. We ordered a natural gas fireplace instead of a propane system. They worked with us to swap out the heads. We were so worried we would have to buy a whole new unit, but it was super easy. Customer support is really trustworthy and responsive.

I made a call to verify my order and… I made a call to verify my order and the gentleman was so nice. And I will review my order as soon as I receive it. But so far I'm very pleased with the service.

Rachel and her team were the absolutely… Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!

It has more than a month since my order… It has more than a month since my order and I still do not have the product that I ordered. This after reminding you it had not been delivered over a week ago and you stating it would ship right out? WHERE IS IT!!!!!!!!!!!!!!