Do not try to buy from them Do not try to buy from them. I placed an order for a square 36” fire pit kit in January and I February they said they’re out of stock and won’t be getting any soon. I replied back to them that I can wait never got a response. 2 week later they increased the price by $300 online. Don’t buy from them they’re trying to up their prices to take advantage of supply and demand.

Direct Fire Pits, thank you Jordan ! Direct Fire Pits has an easy to use website, great product descriptions and very competitive prices . However , Jordan and his staff are well above a 5 star rating . Jordan is informative and actually takes the time to help you select the correct product for your project . Even with all the supply chain issues that we all see around the world, Jordan's communication was amazing . An e mail was sent as soon as a shipping label was created and the tracking began . The product was the real genuine Warming Trends product. No knock offs here. I look forward to doing business with Direct Fire Pits in the future.

Great Experience They were extremely helpful with my questions over the phone. The ordering process was seamless and the product arrived before originally expected. Packaging was thorough which is important for gas burner products. Buy with confidence.

You had no problem taking my order and… You had no problem taking my order and money but I have had no communication after that. Where is my order?

Rachel and her team were the absolutely… Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!