What made my experience great with… What made my experience great with Ombre is how with any issues that came up, someone reached out to me quickly and fixed the problem right away.

Someone give this rep a raise! I really appreciate the response to immediately send me a replacement kit at no cost to me. I was surprised to receive a kit with an leaked tube. But the representative was awesome! She forwarded my pictures and sent another kit by express! Thanks so much!

Jherrell was very helpful Jherrell was very helpful. I had a solution very quickly, and I liked how he didn't say "Oh the engineering team is working on that" and not offer me any further help. He offered me a creative, workable solution. Very good service.

They only allow picking one type of diet… They only allow picing one type of diet to give recommendations. I follow a Keto and FODMAP diet as the best way to manage my IBS-D. These snake oil sales people recommend an array of high FODMAP foods and a probiotic that will help with my completely nonexistent constipation. If I used the probiotic and ate what was recommended I'd never get off the toilet. Complete waste of money.

Prompt, Quality Customer Care. I recently had an issue with a lost-in-transit shipment of subscription probiotics, so I reached out via email to help resolve the problem. Crystal got back to me within a working day and was very helpful. We ended up needing a replacement which she set up to send with quick shipping. Very impressed with my experience, thanks.