Crystal was fabulous! I had received two shipments and was having trouble getting online. Crystal was an amazing help to me. She saw that I had two accounts. She canceled one account and because I now had 6 bottles of Ombre she changed my next order to December. She then explained that there were currently technical difficulties with the site and that they were being fixed. She is a great asset to your business.

Superior Customer Service I had lost my activation card some months ago. I really didn't think it could be retrieved. But Russel got back to me promptly. In a single day, I was able to upload the activation. Then Russell searched and found that the test was still at Ombre. Altogether superior customer service, all in a single day!

What made my experience great with… What made my experience great with Ombre is how with any issues that came up, someone reached out to me quickly and fixed the problem right away.

Great so far I wanted to know more about my results as this whole microbiome gut health science is completely new to me. Their customer care team got back to me swiftly and answered all the questions I needed to know.

Underwhelming Honestly, a really underwhelming experience! The logistics were good. But the results are really not explained well and are at times contradictory! Especially the results in the Basic version and Premium version just don't add up. Also the suggestion of probiotics doesn't make any sense. It didn't contain any of the bacteria I'm deficient in, but instead those were I'm anyways in a healthy range. I would expect a customized mix based on my results, but you just suggest one of the 5 pre mixes you have. Really disappointed in this service!