Prompt, Quality Customer Care. I recently had an issue with a lost-in-transit shipment of subscription probiotics, so I reached out via email to help resolve the problem. Crystal got back to me within a working day and was very helpful. We ended up needing a replacement which she set up to send with quick shipping. Very impressed with my experience, thanks.

Fast, friendly support! Fast, friendly support! Each time I've had a question or concern with the testing process or report I have received fast and friendly suggestions and pointers. Keep up the great work!

What made my experience great with… What made my experience great with Ombre is how with any issues that came up, someone reached out to me quickly and fixed the problem right away.

Months later no results, no refunds, only a waste of your time Ombre was "Thryve", "Thryveinside". Months later no results, no refunds, only a waste of your time. Only thing you get from Ombre is statements like "1-2 more weeks" (I believe this is the 3rd time they've said "1-2 weeks"). If a company can't do simple basics, how can you trust their assessment of your microbiome? Does not deserve anyone's business.

Underwhelming Honestly, a really underwhelming experience! The logistics were good. But the results are really not explained well and are at times contradictory! Especially the results in the Basic version and Premium version just don't add up. Also the suggestion of probiotics doesn't make any sense. It didn't contain any of the bacteria I'm deficient in, but instead those were I'm anyways in a healthy range. I would expect a customized mix based on my results, but you just suggest one of the 5 pre mixes you have. Really disappointed in this service!