I bought a product from a secondary… I bought a product from a secondary site a year earlier for my girlfriend. I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails they sent me back the product which arrived in just a few days. It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they even replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly

Great support Great support. I had a problem with my product and they were very gracious and quick to resolve the issue. It's very rare to find a company with such good service. Their products are supported by amazing after sales service, speaks to the quality of their products.

Alex neo 2 was a terrible experience but customer service is great Alex neo 2 was a terrible experience. the sizing is small for a bit over average size. all the speed settings are too fast. seems untested. But after speaking with customer service, they where super helpful and we found an arrangement. I will be a returning customer.

Great support and service I didn't buy the product from an official store, I didn't use it very often, and after 10 months it stopped charging. I wrote to support in the hope that they would tell me which battery is in the product. But they asked me for the serial number of the product and a video of the problem. And a few days later they sent me a new product. It was unexpected and pleasant. It's very cool that the company treats customers like this. I definitely recommend svakom to everyone. The products are also made of quality components and work flawlessly.

Holiday purchase that had a fault.. happy customer Bought a new toy on holiday recently that had a fault. Contacted the warranty team who were excellent. After a few emails to identify the problem, they issued me with a brand new item that just arrived. Great customer service and prompt feedback. This company knows how to deal with their customers. 5 star service. Thanks again for the replacement guys , my partner and I couldn’t be happier.