Products are ok Products are ok, but support is terrible. Ordered a package, reached out do support due to rural hard-to-reach address. They replied once changes had been completed, however delivery address is still incorrect on carrier. Reached out to them with delivery instructions, no reply. Now, package has failed to deliver, reach out to support, and they are not available for a whole week!

Great support and service I didn't buy the product from an official store, I didn't use it very often, and after 10 months it stopped charging. I wrote to support in the hope that they would tell me which battery is in the product. But they asked me for the serial number of the product and a video of the problem. And a few days later they sent me a new product. It was unexpected and pleasant. It's very cool that the company treats customers like this. I definitely recommend svakom to everyone. The products are also made of quality components and work flawlessly.

The Vick works wonderfully as described The Vick works wonderfully as described and promised. The delivery was timely and placed on my doorknob. Great product! Great service! My only complaint is that the satin bag that came with the toy is smaller than the toy and is unusable. How did that happen?

I bought a product from a secondary… I bought a product from a secondary site,I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails,It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly

had a problem with the pinhole charging… had a problem with the pinhole charging of a Svakom Vicky, within the warranty period. The place of original purchase ignored my request for assistance. Contacting Svakom customer service directly was easy and they agreed to replace my defective product. Svakom stand by their products which are well designed and top quality. Buy with confidence that they will look after you.