Great customer service Our Anya model developed a fault (after almost a year of very extensive usage). Within just a few emails, a replacement model was being sent to us with no hassle nor fuss - excellent service.

Alex neo 2 was a terrible experience but customer service is great Alex neo 2 was a terrible experience. the sizing is small for a bit over average size. all the speed settings are too fast. seems untested. But after speaking with customer service, they where super helpful and we found an arrangement. I will be a returning customer.

Products are ok Products are ok, but support is terrible. Ordered a package, reached out do support due to rural hard-to-reach address. They replied once changes had been completed, however delivery address is still incorrect on carrier. Reached out to them with delivery instructions, no reply. Now, package has failed to deliver, reach out to support, and they are not available for a whole week!

Mind-blowing products and service. Not only are their products revolutionary. I was very pleasantly surprised with how quick and responsive their customer service was when I reached out to them. It felt personal. 5-stars on my books. Would definitely recommend.

had a problem with the pinhole charging… had a problem with the pinhole charging of a Svakom Vicky, within the warranty period. The place of original purchase ignored my request for assistance. Contacting Svakom customer service directly was easy and they agreed to replace my defective product. Svakom stand by their products which are well designed and top quality. Buy with confidence that they will look after you.