Very happy I purchased our second watch. I had to contact customer service to transfer service and they were polite, fast and efficient. We are up and running and happy to have a screen protector that we also purchased to prevent cracking another screen.

Recommend! Cosmo watches have been great for our family! The GPS doesn't always give accurate locations, but the watches are substantially more affordable than other brands. The calling and texting work very well, and we like that the kids can only make and receive calls from numbers we approve. We like that there isn't Internet access to rot their brains. :) Whenever we had trouble with connection, Cosmo was able to help us over the phone with one call.

We have had quite a few problems with… We have had quite a few problems with the calling part of the watch. It is always saying no connection. We like how inexpensive it is but we also want it to work like they say it should.

It works, but is far from top of the line Overall the product is decent and works for the kiddos to get in contact with us but there are certainly a few flaws with it. The location does not always update and you have to keep refreshing to see if you can force the proper location. If this is an important detail for you, this probably isn’t the best product to go with. The battery life is also terrible.The kids have to charge it every night and by the time they get home from school it’s usually completely dead about an 8-9 hour time span of very limited use, since they are at school and I have it set so they cannot use the watch during school hours. We bought the watches for Christmas, so have only been using them for about 4 months. Another detail I don’t care for is that now that you can text through the regular message app and do not have to go to the cosmo app, they don’t link together. What I mean by that is messages sent when inside the cosmo app, will not show in my regular phone message app and vice versa. Not a huge deal but is a slight inconvenience.

Highly recommend! I had trouble updating the son’s watch. I called customer support and they were great! The gentleman walked me through each step and was pleasant and friendly throughout the entire process! My son loves being able to talk to his family and friends with the watch. It give me comfort knowing I can reach him if needed.