Excellent After Care ServiceI I emailed a request for information to remove the waste cover off our shower tray. Lucas emailed very good instructions very quickly. Problem solved. Excellent After Sales Service.

Fast Flow shower trap spares My Matki fast flow shower trap flange fractured after 16 years service. We had replaced the cover over the years due to fair wear and tear, so only need broken flange/seal replacements. Spoke to Esme who was brilliant - very helpful and friendly. She requested photographs to confirm actual part. All done by email and spares ordered shortly afterwards.

Matki corner shower, roller assembly unfit for purpose Matki Colonade corner shower unit. Fitted some years ago but has had little use as in spare room en-suite. Not for the first time the PLASTIC blocks which are the top roller assembly have failed. There is little support to the wheels which have sheared off. Obviously poor design and not fit for purpose. Yes! Matki say they will supply 2 x replacements …. for….wait for it……£130.73 inc.vat !!! 2 Small plastic blocks and four plastic wheels, daylight robbery. As it happens we have two main bathrooms about to be refurbished, in view of this poor response from Matki it is plain we will not be considering Matki!! Terrible after sales!

I was most impressed by the customer… I was most impressed by the customer service I received from Lucas today. He was extremely prompt and very efficient, it was no doubt a five star service. Thank you 😃

Great service with correct parts Alan Wilson of Matki's service operation came and completed a service (first since installation 10 years ago) Excellent that a product of that age still had all required parts at hand. Quick and skilled update means that £470.00 was well spent. En-suite left clean and tidy and explanation of what had been done together with advice on keeping drain clear was valued. Will use again on second Matki shower when needed