I wanted a replacement seal I emailed… I wanted a replacement seal I emailed Matki and Lucas from the Technical Support department identified the part I needed. I then rang Customer Support where Esme was clear, efficient and pleasant to deal with.

Recognition This review is to give recognition to the Matki technical department, specifically Josh for the brilliant support and advice over a number of calls this week. He understood and advised immediately on the issues I had. Not often I make these kind of missives but felt the need to as I find these days the level of response they provided is rare. ie. Quick, knowledgeable, very helpful and friendly.

Really helpful support from Matki… Really helpful support from Matki customer service. We had a small issue that did not need a call out fixi g a hinge. I was told how to take the hinge off and managed to replace it via parts on line. Thank you.

Excellent customer service We recently had a Matki shower door fitted to replace an existing door. They did an excellent job and left us with a bottle of cleaner and a cloth to maintain the glass. This has almost run out and I sent an email to the technical department to ask how to obtain a further bottle as it is an excellent product. I received a very prompt reply. Very satisfied with my experience with Matki.

Excellent after sales service Thank you Alan for fantastic after service visit. Excellent service, quality work, friendly and efficient. Replaced the faulty items, and went the extra mile fitted the seal properly and showed me how to clean the drain. Ewww 100% recommend Matki products and after sales service from Alan. Thank you