Really good and useful installation and post-installation sort-out service I recently installed a Matki shower enclosure but found the door wasn’t closing properly. Matki offer a service whereby they will send out one of their own engineers to sort out installation problems or replace ageing parts. My daughter - who also has a Matki shower - had successfully used this service so I arranged an appointment. The engineer - Andy Bateman - was excellent. It turned out the problem was a faulty part, which he replaced under warranty. Having this service available is a huge benefit of choosing Matki showers

We’ve had two Matki showers installed… We’ve had two Matki showers installed over a eight year period and both have leaked in the same place…the first one caused considerable damage to the underfloor area. The second one has now started leaking thru the grout in the tiling adjacent to the shower right hand pillar. Everything is sealed in the area but it still leaks…I’ve now got to find a installer who will look at the problem…the original installer is no longer around. Please help Matki

Brilliant customer service I have a 7 year old Matki One Quintesse shower enclosure and a few of the seals were a litttle worn and tired looking. I emailed Matki and they very generously sent me a selection of seals that have enabled me to get the shower looking as good as new. I'm most impressed with the excellent customer service.

I was most impressed by the customer… I was most impressed by the customer service I received from Lucas today. He was extremely prompt and very efficient, it was no doubt a five star service. Thank you 😃

Excellent after sales service Thank you Alan for fantastic after service visit. Excellent service, quality work, friendly and efficient. Replaced the faulty items, and went the extra mile fitted the seal properly and showed me how to clean the drain. Ewww 100% recommend Matki products and after sales service from Alan. Thank you