Great service with correct parts Alan Wilson of Matki's service operation came and completed a service (first since installation 10 years ago) Excellent that a product of that age still had all required parts at hand. Quick and skilled update means that £470.00 was well spent. En-suite left clean and tidy and explanation of what had been done together with advice on keeping drain clear was valued. Will use again on second Matki shower when needed

Matki corner shower, roller assembly unfit for purpose Matki Colonade corner shower unit. Fitted some years ago but has had little use as in spare room en-suite. Not for the first time the PLASTIC blocks which are the top roller assembly have failed. There is little support to the wheels which have sheared off. Obviously poor design and not fit for purpose. Yes! Matki say they will supply 2 x replacements …. for….wait for it……£130.73 inc.vat !!! 2 Small plastic blocks and four plastic wheels, daylight robbery. As it happens we have two main bathrooms about to be refurbished, in view of this poor response from Matki it is plain we will not be considering Matki!! Terrible after sales!

We’ve had two Matki showers installed… We’ve had two Matki showers installed over a eight year period and both have leaked in the same place…the first one caused considerable damage to the underfloor area. The second one has now started leaking thru the grout in the tiling adjacent to the shower right hand pillar. Everything is sealed in the area but it still leaks…I’ve now got to find a installer who will look at the problem…the original installer is no longer around. Please help Matki

I wanted a replacement seal I emailed… I wanted a replacement seal I emailed Matki and Lucas from the Technical Support department identified the part I needed. I then rang Customer Support where Esme was clear, efficient and pleasant to deal with.

Phone call to arrival in 2 days Following 15 years of use, our Matki shower required a new valve (and service kit). It was not in stock, but the manufacturer supplied, having tested the part. The order was telephoned on Monday afternoon and arrived on Wednesday morning. Our amazing shower is back in full working order again ! Thank you Cameron and Matki for this exceptional service!