Really helpful support from Matki… Really helpful support from Matki customer service. We had a small issue that did not need a call out fixi g a hinge. I was told how to take the hinge off and managed to replace it via parts on line. Thank you.

Fast Flow shower trap spares My Matki fast flow shower trap flange fractured after 16 years service. We had replaced the cover over the years due to fair wear and tear, so only need broken flange/seal replacements. Spoke to Esme who was brilliant - very helpful and friendly. She requested photographs to confirm actual part. All done by email and spares ordered shortly afterwards.

Really good and useful installation and post-installation sort-out service I recently installed a Matki shower enclosure but found the door wasn’t closing properly. Matki offer a service whereby they will send out one of their own engineers to sort out installation problems or replace ageing parts. My daughter - who also has a Matki shower - had successfully used this service so I arranged an appointment. The engineer - Andy Bateman - was excellent. It turned out the problem was a faulty part, which he replaced under warranty. Having this service available is a huge benefit of choosing Matki showers

Brilliant customer service I have a 7 year old Matki One Quintesse shower enclosure and a few of the seals were a litttle worn and tired looking. I emailed Matki and they very generously sent me a selection of seals that have enabled me to get the shower looking as good as new. I'm most impressed with the excellent customer service.

I was most impressed by the customer… I was most impressed by the customer service I received from Lucas today. He was extremely prompt and very efficient, it was no doubt a five star service. Thank you 😃