I do not recommend this company I do not recommend this company. I have received an item that is clearly defective and if I return it for the almost $50cad that it cost, I will pay the same (or more) for shipping. I have been offered a 40% refund to keep it and throw it away. Extremely disappointing. Directly from their website: If you're not satisfied for any reason at all, we offer a 60-day satisfaction guarantee. Contact us and we'll help you with your return/refund!

The folks at customer service were amazing! The folks at customer service were amazing, they solved an issue for me so quickly and were super friendly about it. My grandson's thrilled, and I'd happily give this company Five Stars!

Fantastic! I used Paypal and they sent my order to the wrong place. I reached out to MiniLabsters and they sent a new one to the right address right away. Haven't tried the microscope yet since it's a gift. but their customer service? Fantastic!

Best customer service ever! My young grandson was delighted with his mini microscope. But it slipped out of his hand and fell on the floor chipping part of the plastic around the lens. I wrote MiniLabsters to see if I could get a replacement part. They responded immediately and offered to replace the unit. Best customer service ever!

Quick to respond and super polite! I haven't gotten my order yet, but i had to change the address after placing it and they've been incredibly accommodating. Qulick to respond and super polite!