Unreliable connection and camera Unreliable connection and camera. I experienced many issues with the device and it was a lengthy procedure to find a resolution with the customer service team. They wouldn't give me a refund, only a replacement, which is just as glitchy, so I'm having to buy a new monitor from a different company out of pocket in order to have a reliable view of my baby. The nooie customer service team asked that I leave a positive review in return for free cloud subscription, so beware of fake, orchestrated reviews.

Nooie support are MIA Camera and app are very buggy. But mostly ok. Tried to reach out to Nooie multiple times over the last few years and never once got a response. Presume it's because they know their products are faulty. I would heavily advise against using any of these products as baby cameras. They are not reliable enough for such tasks. They also ask for positive reviews in exchange for other smart devices such as plugs. Which also are insanely faulty and rarely work..

Enola from customer services was… Enola from customer services was wonderful / super helpful, quick and efficient. She was really thoughtful in her responses and eventually identified the issue I was having, was hardware related and promptly replaced the camera. Very empathetic and efficient. Camera itself is great and easy to use from my iPhone

100% recommend the Nooie smart plugs 100% recommend the Nooie smart plugs, and the customer service is outstanding. I bought 2 plugs a while ago, was a bit confusing to set up to start with, but when I got used to it, setting up was a breeze. I told my family about them, and my cousin bought some. Again, she struggled with the set up, but she also used the plugs hotspot to get them to work. Then my sister bought some. This time though she really struggled. At the time, I had also bought more. When I went to set them up, I couldn’t either. We both noticed that the plugs hotspot didn’t say smart life, and instead had Chinese writing. We tried web chat, but didn’t get a response. My sister emailed Nooie support and they replied straight away. They got her to try different things. I told her to tell them about the writing. They asked her to send a screen shot, and immediately said they would send her some more. They came quickly, and the new set worked straight away. I then emailed with the same problem. Chris replied straight away, and I sent the screen shots. I had a reply saying they would send new ones within 3-5 days. They arrived the next day. These worked straight away. I really can’t fault this company at all. The plugs are great and work with our google home. Amazing when we come in at night, in the pitch black, arms full carrying shopping and we ask google to turn the lights on. Chris was excellent, best customer service I’ve ever had. Thank you Chris and Nooie 😁

Nooie F SUCKS Nooie F SUCKS. ONE BIG F WASTE OF MONEY! WORST F SUPPORT EVER! BASICALLY, BUY A F CAMERA AND HOPE LIKE HELL NOTHING GOES WRONG! IF IT DOES..... TO F BAD! SUPPORT DOES NOTHING!