I have a Greenworks 60V riding mower… I have a Greenworks 60V riding mower which failed to cut after two years. I waited several hours for the call back from customer service, which took several hours to happen. I answered all the questions of the operator and learned that there are no service centers in our state. Next I was promised an email which would require me to submit some photos and answer some questions. I received one email which had NO instructions or questions. Just a generic message to use the Web site. The Web site AI chat does not recognize the model or description of the mower and I can proceed no further without that information. I even copied the model from the site and it is NOT recognized by the bot technician "Vivian". Called back again today at 10:30 AM EST and on hold for over 30 minutes. This is an impossible situation!

Worst customer service I have ever experienced. I ordered a lawn mower and a specialized wing nut was missing, so the handle could not be assembled. I spent more than 3 hours on hold over 2 days for nonexistent customer service. Never got a person to talk to and their chat bot is a joke. I see why 74% rate them a 1 in reviews. I will be returning the product and suggest you steer clear of them. They are apparently on the verge of going out of business.

My mower failed to start - horrible customer service My mower failed to start four days before the end of my warranty period. I tried to contact customer service everyday through two days after the end of my warranty period. Customer service did not respond until two days after my warranty period ended, at which time they told me my warranty had expired. They will not honor the warranty. I recommend befogging buying one of their products, you try contacting customer service just to see whether you can actually reach them. You will see I am not exaggerating. Buyer beware!

Greenworks G4OUC battery…product lasted 9 months I bought a Greenworks G4OUC battery quick charge unit. The 4 year old original unit had broken and this was a replacement. Purchased 18:7:23. The unit lasted 9 months before also breaking. I have tried many times to contact the manufacturer but without success, they seem not to like answering the phone on their warranty help line. So much for a 36 month warranty- don't be fooled. A new unit costs £50, but how long would this one last?

Great Custome Service In July of 2023, I bought a Greenworks blower/vac. I was happy with its performance, but when I tried to order extra bags, I was informed that they were imported from China and unavailable. I ended up having several conversations with Leigh in Customer Service. I couldn't have been more pleased with her handling of my problem. Greenworks gave me another machine with replenishable bags.