Shipped wrong item, defective products, weak and indifferent customer service I ordered a 40V charger to replace the defective one Greenworks included with the lawn mower my customer purchased from my hardware store because speedy replacement was essential for my customer. They shipped a 24V charger which took a week to arrive because it took days to get it out the door for delivery. A half hour wasted on their chat bot referred me to live agents, available only during the week. Greenworks customer service is extremely weak and I can look forward to TRYING to reach them during bankers hours this week. No more Greenworks products will be offered from our store.

Customer service I bought a pressure washer in 2023 and I was very please with it and it did the job with no problem.Unfortunately a part broke down this year and the pressure washer couldn’t be use anymore so i went on Greenworks site and I start chatting with customer service department explaining the problem. The communication was straightforward and few information was needed by Greenworks to open my case. Very rapidly solution was found on my problem and I would say that customer service at Greenworks (Trevor)took very well care of me. Highly professional

Great Custome Service In July of 2023, I bought a Greenworks blower/vac. I was happy with its performance, but when I tried to order extra bags, I was informed that they were imported from China and unavailable. I ended up having several conversations with Leigh in Customer Service. I couldn't have been more pleased with her handling of my problem. Greenworks gave me another machine with replenishable bags.

New 60V Zero Turn I just bought a 60V Zero turn. I assembled it myself no big deal. The bars are so close to me and my chest, and the seat is adjusted all the way back that doing anything involving reverse is almost non-existent. I tried to call Customer service and have not heard back after an hour on hold. Did the return call thing and still nothing. Tried to use the Chat Bot and it does not work. I tried to register my product and that does not work either. I am returning the product to Tractor Supply tomorrow and getting a Cub Cadet. Done with Greenworks. I hope this helps anyone else who is thinking about them.

I purchased a pro 2300 electric power… I purchased a pro 2300 electric power washer and I was missing a screw. It took customer service less than two days to send me a new part. They were very professional and considerate. The power washer so far has been very good. It does what it says it will do, but customer service went above and beyond what they needed to do for me. I would recommend the power washer, but I would highly praise their customer service.