Underperformance I purchased the package with the 21" , self propelled mower, blower and trimmer. I've only had this a month and just started using it. The battery on the trimmer/ blower won't hold a charge. The lawnmower barely gets thru my yard with one full charge. I have 1/3 of an acre. Deduct from that the home, driveway, a 60'x 40' pool area , a cabana, a shed and walkways and theres not much left. The self propelled drive is slow. Its a good thing I didn't get rid of my gas mower as I'll be going back to that.

New trimmer with dead battery Had ordered a trimmer. It was received with a dead battery. When I reached out to customer service, they shipped another charger without new battery. that took them 1 week to ship. I had to contact them again for the same issue, now they have put ordered for replacement battery. Not sure when it will be received. I cannot use new trimmer & blower even after spending money for a new product!

Shame as it seems that the US customer service… It seems that the US customer service is terrible, however I can say that the customer service here in the UK has been at least so for very good!👍 I invested in the 40v garden range for my wife and her gardening business, the tools get used regularly and have 2x2amp and 2x4amp batteries which seem to be lasting well. There are certain design aspects I would change on the large strimmer as it gives the user a bad back after a while but generally the range is good, especially the hedge cutters. Very good and no more cutting cables for me! I hope the quality maintains as I’m thinking of replacing my power tool range with their 24v products! One thing to bear in mind, is that the batteries won’t last forever, even my Bosch and makita tools are waining due to diminishing battery life. They don’t last forever!

We looked for several weeks diffrerent models from différent competitors, and this one is the best regarding our needs Good product (design, qualité, ergonomie, price)

Worst customer service I have ever experienced. I ordered a lawn mower and a specialized wing nut was missing, so the handle could not be assembled. I spent more than 3 hours on hold over 2 days for nonexistent customer service. Never got a person to talk to and their chat bot is a joke. I see why 74% rate them a 1 in reviews. I will be returning the product and suggest you steer clear of them. They are apparently on the verge of going out of business.