Customer service I bought a pressure washer in 2023 and I was very please with it and it did the job with no problem.Unfortunately a part broke down this year and the pressure washer couldn’t be use anymore so i went on Greenworks site and I start chatting with customer service department explaining the problem. The communication was straightforward and few information was needed by Greenworks to open my case. Very rapidly solution was found on my problem and I would say that customer service at Greenworks (Trevor)took very well care of me. Highly professional

Greenworks G4OUC battery…product lasted 9 months I bought a Greenworks G4OUC battery quick charge unit. The 4 year old original unit had broken and this was a replacement. Purchased 18:7:23. The unit lasted 9 months before also breaking. I have tried many times to contact the manufacturer but without success, they seem not to like answering the phone on their warranty help line. So much for a 36 month warranty- don't be fooled. A new unit costs £50, but how long would this one last?

Ongoing Edger Issues The handle for the edger won't come apart in order for me to reattach to the edger. Dealing with customer service to get a $10 replacement part took talking in circles for over an hour. The replacement part came within a few days which was great... however the original issue persists. The screws now won't fully tighten in place leaving the handle loose and the unit not functional. I would return this product if possible.

Shame as it seems that the US customer service… It seems that the US customer service is terrible, however I can say that the customer service here in the UK has been at least so for very good!👍 I invested in the 40v garden range for my wife and her gardening business, the tools get used regularly and have 2x2amp and 2x4amp batteries which seem to be lasting well. There are certain design aspects I would change on the large strimmer as it gives the user a bad back after a while but generally the range is good, especially the hedge cutters. Very good and no more cutting cables for me! I hope the quality maintains as I’m thinking of replacing my power tool range with their 24v products! One thing to bear in mind, is that the batteries won’t last forever, even my Bosch and makita tools are waining due to diminishing battery life. They don’t last forever!

Very professional after-sales service Very professional after-sales service. I had a problem with my order which was promptly addressed by Jenny Pidan, who quickly and professionally identified the cause and proactively worked the issue out. She was also very kind in helping me follow the goods through to delivery. This is the kind of assistance every customer desires. She was able to interact with me both in my mother tongue (Italian) and in English, which I prefer when dealing with international transactions. Her professionalism and competence definitely contribute to the good reputation of the company she works for