I bought a Greenworks G-Max strimmer I bought a Greenworks G-Max strimmer, it failed after a little light use the motor bearing destroyed itself. Greenworks UK do not answer their phone lines and BT charge for the time you are ringing them. Would not touch them in future.

Strimmer G40T5 Line trimmer G40T5 Line spool was not full, ran out after 2 charges. They supplied the wrong gauge line with the product promoted along side it on heir site. Very sloppy. Also the instructions for restring are very poor Their customer service is non existent. Delivery took 7 days ........Tool is now out of action until I fork out for new line which can only be purchased from this company. I do not recommend this company because they are not taking care of the details such as being accountable.

Shame as it seems that the US customer service… It seems that the US customer service is terrible, however I can say that the customer service here in the UK has been at least so for very good!👍 I invested in the 40v garden range for my wife and her gardening business, the tools get used regularly and have 2x2amp and 2x4amp batteries which seem to be lasting well. There are certain design aspects I would change on the large strimmer as it gives the user a bad back after a while but generally the range is good, especially the hedge cutters. Very good and no more cutting cables for me! I hope the quality maintains as I’m thinking of replacing my power tool range with their 24v products! One thing to bear in mind, is that the batteries won’t last forever, even my Bosch and makita tools are waining due to diminishing battery life. They don’t last forever!

WORST CUSTOMER SERVICE EVER!!! Bought a new Greenworks electric Mower model MO60L520 and tried to register it. Need the serial number to register, but cannot find the serial number ANYWHERE on the mower. Have been trying to call the customer service number for a week - always busy. Tried the online chat & get a virtual agent that cannot help. Selected "transfer to another agent" button and no agent ever comes on. I cannot help but think all the wonderful reviews about great customer service are fake reviews.

Great Custome Service In July of 2023, I bought a Greenworks blower/vac. I was happy with its performance, but when I tried to order extra bags, I was informed that they were imported from China and unavailable. I ended up having several conversations with Leigh in Customer Service. I couldn't have been more pleased with her handling of my problem. Greenworks gave me another machine with replenishable bags.