Greenworks G4OUC battery…product lasted 9 months I bought a Greenworks G4OUC battery quick charge unit. The 4 year old original unit had broken and this was a replacement. Purchased 18:7:23. The unit lasted 9 months before also breaking. I have tried many times to contact the manufacturer but without success, they seem not to like answering the phone on their warranty help line. So much for a 36 month warranty- don't be fooled. A new unit costs £50, but how long would this one last?

Shipped wrong item, defective products, weak and indifferent customer service I ordered a 40V charger to replace the defective one Greenworks included with the lawn mower my customer purchased from my hardware store because speedy replacement was essential for my customer. They shipped a 24V charger which took a week to arrive because it took days to get it out the door for delivery. A half hour wasted on their chat bot referred me to live agents, available only during the week. Greenworks customer service is extremely weak and I can look forward to TRYING to reach them during bankers hours this week. No more Greenworks products will be offered from our store.

Underperformance I purchased the package with the 21" , self propelled mower, blower and trimmer. I've only had this a month and just started using it. The battery on the trimmer/ blower won't hold a charge. The lawnmower barely gets thru my yard with one full charge. I have 1/3 of an acre. Deduct from that the home, driveway, a 60'x 40' pool area , a cabana, a shed and walkways and theres not much left. The self propelled drive is slow. Its a good thing I didn't get rid of my gas mower as I'll be going back to that.

Very professional after-sales service Very professional after-sales service. I had a problem with my order which was promptly addressed by Jenny Pidan, who quickly and professionally identified the cause and proactively worked the issue out. She was also very kind in helping me follow the goods through to delivery. This is the kind of assistance every customer desires. She was able to interact with me both in my mother tongue (Italian) and in English, which I prefer when dealing with international transactions. Her professionalism and competence definitely contribute to the good reputation of the company she works for

Lousy or non existent support Yes, i have a GW string trimmer and i can't even use it because theres an issue with restringing it and i have called support many times and either get no callback if i choose that option or wait forever and they never answer. I will never buy another greenworks product. If a company just takes your money but will not put any effort into helping you with thier flawed products then they should not be n business.