I bought a Greenworks G-Max strimmer I bought a Greenworks G-Max strimmer, it failed after a little light use the motor bearing destroyed itself. Greenworks UK do not answer their phone lines and BT charge for the time you are ringing them. Would not touch them in future.

Shipped wrong item, defective products, weak and indifferent customer service I ordered a 40V charger to replace the defective one Greenworks included with the lawn mower my customer purchased from my hardware store because speedy replacement was essential for my customer. They shipped a 24V charger which took a week to arrive because it took days to get it out the door for delivery. A half hour wasted on their chat bot referred me to live agents, available only during the week. Greenworks customer service is extremely weak and I can look forward to TRYING to reach them during bankers hours this week. No more Greenworks products will be offered from our store.

I have a Greenworks 60V riding mower… I have a Greenworks 60V riding mower which failed to cut after two years. I waited several hours for the call back from customer service, which took several hours to happen. I answered all the questions of the operator and learned that there are no service centers in our state. Next I was promised an email which would require me to submit some photos and answer some questions. I received one email which had NO instructions or questions. Just a generic message to use the Web site. The Web site AI chat does not recognize the model or description of the mower and I can proceed no further without that information. I even copied the model from the site and it is NOT recognized by the bot technician "Vivian". Called back again today at 10:30 AM EST and on hold for over 30 minutes. This is an impossible situation!

Greenworks products are crap, along with their customer service. I purchased a Greenworks battery powered blower and vac, model 24322, GWZ0200734 SERIAL #, at Home Depot. $250 dollars and the unit will not stay running when sucking up leaves. Talked to Home Depot, they said contact the company. Company will back up their product or give me a reason why it won't staying running when sucking up leaves. Grenworks and Home Depot are really sorry ass companies and they have lost my business. I would advise others to do the same.

Lousy or non existent support Yes, i have a GW string trimmer and i can't even use it because theres an issue with restringing it and i have called support many times and either get no callback if i choose that option or wait forever and they never answer. I will never buy another greenworks product. If a company just takes your money but will not put any effort into helping you with thier flawed products then they should not be n business.