Customer service I bought a pressure washer in 2023 and I was very please with it and it did the job with no problem.Unfortunately a part broke down this year and the pressure washer couldn’t be use anymore so i went on Greenworks site and I start chatting with customer service department explaining the problem. The communication was straightforward and few information was needed by Greenworks to open my case. Very rapidly solution was found on my problem and I would say that customer service at Greenworks (Trevor)took very well care of me. Highly professional

New trimmer with dead battery Had ordered a trimmer. It was received with a dead battery. When I reached out to customer service, they shipped another charger without new battery. that took them 1 week to ship. I had to contact them again for the same issue, now they have put ordered for replacement battery. Not sure when it will be received. I cannot use new trimmer & blower even after spending money for a new product!

Ongoing Edger Issues The handle for the edger won't come apart in order for me to reattach to the edger. Dealing with customer service to get a $10 replacement part took talking in circles for over an hour. The replacement part came within a few days which was great... however the original issue persists. The screws now won't fully tighten in place leaving the handle loose and the unit not functional. I would return this product if possible.

Great Custome Service In July of 2023, I bought a Greenworks blower/vac. I was happy with its performance, but when I tried to order extra bags, I was informed that they were imported from China and unavailable. I ended up having several conversations with Leigh in Customer Service. I couldn't have been more pleased with her handling of my problem. Greenworks gave me another machine with replenishable bags.

I purchased a pro 2300 electric power… I purchased a pro 2300 electric power washer and I was missing a screw. It took customer service less than two days to send me a new part. They were very professional and considerate. The power washer so far has been very good. It does what it says it will do, but customer service went above and beyond what they needed to do for me. I would recommend the power washer, but I would highly praise their customer service.