Excellent Customer Service I had a great service with Union Hardware! Walter went above and beyond with the completion of my order as well as delivery. They could do better with their delivery service but overall everything was delivered with no damages whatsoever. Thank you! -Washington DC customer

The ease of purchasing online The ease of purchasing online, the process is hustle free. Customer care is good. Twice I bought a wrong product and twice a got my refund without any problems. However I think there are areas for improvement. 1. There are a lot of your products which are not online. This could be improved. Get all your products online. 2. Instead of refunding and get through the whole purchasing process is it not possible to just change the product I want to buy

Love the Magnum silver tiles, however, collection is riddled with delays Love the Magnum silver tiles, hands down one of the best tiles l'v seen and l believe Union Hardware are the only ones that stock them. What l did not like is the inefficiency of click and collect. I expected to collect the tiles the following day after purchase, however my representative was informed he couldn't collect as payment from DPO was not reflecting on their system. Interestingly I had also purchased products from a competing retailer a stones throw from Union Pomona and they also use DPO for payments, and what l found is their click and collect service is more efficient and the products were collected hassle free on the very day of purchase. I think Union Hardware need to improve their online processes further because e-commerce is about efficiency and l don't really want to wait 2 days to collect a product that l have paid for.

Friendly and helpful staff Friendly and helpful staff. Good prices

Bad experience whilst shopping for a gas stove I ordered an AE 4 plate gas stove online, went to the shop for payment and collection. They first checked my invoice upon arrival and was told to proceed to the payment till, paid for the gas stove. But was only told at the collection point that the gas stove was not on stock 😒. Had to wait for the reversal of the transaction for the store to refund my money. Only to be told that they had the stove in another branch ... Had a very bad experience at union hardware and wouldn't recommend it to anyone