Great service… I had reserved some cement on the online store and went in to pay and collect. It seems the cement was out of stock but the online platform had not been updated. Fortunately they had some cement in the back and my order was honoured. Just a reminder though that the online platform should be always updated to avoid such situations!

Made an order online to be collected 3… Made an order online to be collected 3 days later only to get there and find out some items hadn't been packaged yet. Took another 45min waiting whilst searching in there warehouse. Other than that everything was in place

Love the Magnum silver tiles, however, collection is riddled with delays Love the Magnum silver tiles, hands down one of the best tiles l'v seen and l believe Union Hardware are the only ones that stock them. What l did not like is the inefficiency of click and collect. I expected to collect the tiles the following day after purchase, however my representative was informed he couldn't collect as payment from DPO was not reflecting on their system. Interestingly I had also purchased products from a competing retailer a stones throw from Union Pomona and they also use DPO for payments, and what l found is their click and collect service is more efficient and the products were collected hassle free on the very day of purchase. I think Union Hardware need to improve their online processes further because e-commerce is about efficiency and l don't really want to wait 2 days to collect a product that l have paid for.

Customer service is great. Customer service is great. It is efficient,I was able to buy from a different country and everything was collected hustle free ,it makes things easier when building very convenient.They need to update the search engine though, you need to know exactly the category of what you are searching for otherwise it won't show up.

The online process was easy, but could be better The online process was easy. but in the store some stuff when presented with a printed copy of the order, were not aware of how the process works. Staff had to reenter the order. This affects efficiency.