The chair looks good The chair looks good, my grandfather two days ago to take the chair to change the light bulb upstairs, very safe and very stable, will repurchase Oh!

Poor Customer Service Received ladder in timely manner. Did not care for (too heavy). Got permission to return. Had to pay for return shipping (as expected). HBTower received 3 days later (per UPS confirmation). It has been 32 days since they received. NO REFUND. They don't respond to emails. Their phone is ALWAYS "busy" (all hours of day). I DO NOT recommend this company.

The ladder works great for small tasks… The ladder works great for small tasks where hauling my heavy extendable ladder is not needed. Good for washing the top of my camper and the grab rails add security.

Great ladder and customer experience. They replaced my ladder immediately when I showed it had a slight problem. Customer support is great. I used both the Amazon messaging app within amazon.com - go into the order details and request to contact merchant, it'll open up a chat window. Also, if you didn't use Amazon to purchase, you can reach out to contact AT hbtower.us . Great new ladder they sent, no questions asked they just sent it after I showed a pic of the broken part.

Superb product in every way!!! Perfection in every respect!!! The 3-step ladder is lightweight yet incredibly sturdy, large steps make maneuvering safe, it’s so easy to open and close (even for weak older people), comfortably fits all body heights, angled rubber feet prevent unwanted movement both when in use and while folded for storage, works equally well without the tool tray attached, and HBTower sent timely, informative updates from the initial order through delivery. Superb product — so very pleased!!!